At Leena's Hues Bliss of Banaras, we strive to ensure you are completely satisfied with your purchase of authentic handwoven Banarasi sarees. However, due to the delicate nature of pure silk and zari work, we have the following policy:
1. Return Window
- You may return eligible items within 3 days from the date of delivery.
- The item must be unused, unworn, and in its original condition with all tags, labels, and packaging intact.
2. Eligible Returns
We accept returns in the following cases:
- Manufacturing defect or damage (e.g., torn fabric, loose zari, incorrect weave)
- Wrong item shipped (wrong color, design, or size)
- Item significantly different from the description or photos shown on the website
3. Non-Returnable Items
The following cannot be returned or refunded:
- Sale items or items purchased during special promotions
- Custom-made or personalized sarees
- Worn, washed, altered, or damaged by customer
- Sarees without original tags and packaging
- International orders (due to customs and shipping regulations)
4. Return Process
- Contact us within 3 days at supportleenashues@gmail.com or +91-9310766396 with your order number and photos of the issue.
- Once approved, pack the item securely in its original packaging.
- Ship the return to our address (Varanasi warehouse). Return shipping charges are borne by the customer unless the return is due to our error.
- Once received and inspected, we will process your refund or exchange.
5. Refund Process
- Refunds are processed within 7–10 business days after we receive and inspect the returned item.
- Refunds will be issued to the original payment method.
- Shipping charges are non-refundable. Only the product amount will be refunded (except in cases of our error).
6. Damaged or Defective Items
If your saree arrives damaged or defective, please notify us immediately with clear photos. We will arrange a free return pickup (within India) and offer a full refund or replacement.
We appreciate your understanding and thank you for shopping with us. Your trust means the world as we preserve the legacy of Banarasi craftsmanship.
For any questions, reach out to us at: Email: supportleenashues@gmail.com Phone: +91-9310766396 WhatsApp: +91-9310766396
